Shipping policy

We aim to ship all items within 48 hours on standard business working days. You will be sent an order verification and once your items have been shipped a shipping verification for tracking. If you have any queries please email prettysoulstories@gmail.com.

All items are carefully checked over before being packaged. However, regretfully from time to time your items may be damaged during transit. For breakages and exchange requests, please contact us via email at prettysoulstories@gmail.com within 72 hours of your receiving your parcel. Refund and store credits will be issued at Pretty Soul Stories discretion.