We do not ship to PO Box or Parcel Locker addresses
Packaging time once an order is placed is up to 5 working days after placement.
It is buyers responsibility to know and pay their countries import fees and duties if they apply to an order. Every country is different and is your costs of purchasing. The payment is between buyer and their government and is separate to pretty soul stories.
Knowing our turn around times is your responsibility and by placing an order you are accepting this turn around time.
Packaging time during sale periods 7 working days.
Once your order is shipped you must first contact the courier provider to track your parcel & attempt to resolve delivery issues direct. If you don't have a satisfactory resolution then please contact us directly.
Due to the fragility of the items I package shipping is a delicate process. These are items from nature not man made so dislodgement and breaks do happen. We wrap with care and all leave us with strict packaging checks, what happens after this is out of our control.
If once this time frame is up you don't have tracking please feel free to contact me.
We do not offer exchange vouchers on gifts, we do not include invoices in gift purchases and your details and purchase details remain private.
Please know you can not return for a refund based on changing your mind, returns of goods are to be done at your expense and if fair I will refund that cost back to you. Sale items can also not be returned.
We do not offer refunds or exchanges for sale items.
Refunds are issued for incorrect items or on discretion, if possible we will send replacement if order is incorrect but we reserve the right to give refunds where applicable.
All refunds are made through the type of payment method in which you made the original purchase.
If you would like to exchange a gift then normal returns policy as above applies and must go via the original purchaser. In compliance with privacy laws we do not disclose invoices or information for gift purchases without customer (our customer not their gift recipient) permission.
We do not offer combine shipping or add onto box options currently due to the volume of orders we process and the additional shipping costs we have to absorb when multiple orders add weight to parcels. We do offer open boxes and the instructions on how these work are in the Instagram Bio link and MUST be set up on order one.