Shipping & Returns

By placing an order you agree to the terms and conditions of our shipping, refunds and exchanges. 

Shipping Processing

1-3 BUSINESS DAYS PROCESSING, please add 1-2 days if order made during sale period

Shipping Charges

Australia

EXPRESS $26NZD

STANDARD $20

New Zealand

DOMESTIC $10.50

PO BOX $1500

RURAL $13.50

Cost

Shipping cost is for courier charges, packaging products, courier products & time, it is not just actual courier ticket price. 

Shipping cost is for one flat rate order, adding additional orders to your parcel is $4 for subsequent orders to cover weight, time & packaging materials charge.

COMBINING MULTIPLE ORDERS

On your first order pay full price shipping and in notes write "hold parcel"

On your second/subsequent orders pay the "add on parcel fee"  and write "add to parcel or ship parcel" whichever is applicable

Returns

Please email within 48 hours of order arriving to inform of return, returns are at cost of customer and refund issued on same condition products arriving

Cancelled Order

Any cancelled order occurs $10 charge, we can not recover payment or website fees on orders we refund.

Exchanges

We offer free exchanges at cost of shipping to customer

Sale Items

We reserve the right to offer store credit for return of sale items not refunds

Disclaimer

As crystals are natural objects with imperfections, pits, fissures and inclusions we do not offer refunds based on natural crystal features. We do our best to photograph crystals accurately however colours may vary due to differing lighting in photography