Packaging time once an order made 3-5 working days.
Packaging time during sale periods 7 working days.
Once your order is shipped you must first contact the courier provider to track your parcel & attempt to resolve delivery issues direct. If you don't have a satisfactory resolution then please contact us directly.
Due to the fragility of the items I package shipping is a delicate process. These are items from nature not man made so dislodgement and breaks do happen. We wrap with care and all leave us with strict packaging checks, what happens after this is out of our control. For concerns please email.
Please know as excited as you are to receive your items the sometimes millions of years they have been in creation and waiting to meet you can wait one more week to be packaged and shipped properly just for you.
If once this time frame is up you don't have tracking please feel free to contact me.
For returns please know you can not return for a refund based on changing your mind, returns of goods are to be done at your expense and if fair I will refund that cost back to you. Once the refund is in the system I will notify you and refunds are issued for incorrect items or on discretion