We do not ship to PO Box or Parcel Locker addresses
Packaging time once an order is placed is up to 5 working days after placement.
It is buyers responsibility to know and pay their countries import fees and duties if they apply to an order. Every country is different and is your costs of purchasing. The payment is between buyer and their government and is separate to pretty soul stories.
Knowing our turn around times is your responsibility and by placing an order you are accepting this turn around time.
Packaging time during sale periods 7 working days.
Once your order is shipped you must first contact the courier provider to track your parcel & attempt to resolve delivery issues direct. If you don't have a satisfactory resolution then please contact us directly.
Due to the fragility of the items I package shipping is a delicate process. These are items from nature not man made so dislodgement and breaks do happen. We wrap with care and all leave us with strict packaging checks, what happens after this is out of our control.
If once this time frame is up you don't have tracking please feel free to contact me.
We do not offer exchange vouchers on gifts, we do not include invoices in gift purchases and your details and purchase details remain private.
Please know you can not return for a refund based on changing your mind, returns of goods are to be done at your expense and if fair I will refund that cost back to you.
Please read disclaimer on buying a natural object before requesting a refund. We do not refund for natural crystal characteristics or natures 'imperfections' these are natural objects.
If you are shipping an item back to us it must be packaged in same packaging/protection as you received or equal quality, smashed items due to insufficient protection can not be refunded. A decision to refund for return shipping costs is made on case by case basis.
We do not offer refunds or exchanges for sale items. This includes if you purchased items in live sales at a discounted rate or on clearance.
Refunds are issued for incorrect items or on discretion, if possible we will send replacement if order is incorrect but we reserve the right to give refunds where applicable.
All refunds are made through the type of payment method in which you made the original purchase.
If you would like to exchange a gift then normal returns policy as above applies and must go via the original purchaser. In compliance with privacy laws we do not disclose invoices or information for gift purchases without customer (our customer not their gift recipient) permission.
We do not offer combine shipping or add onto box options currently due to the volume of orders we process and the additional shipping costs we have to absorb when multiple orders add weight to parcels.
We do offer open boxes and the instructions on how these work are in the Instagram Bio link and MUST be set up on order one. This must be done during order steps and by setting one up you are responsible for understanding how they work.
*open boxes are not a guarantee it is a request. Rudeness towards us for a parcel leaving early will not be tolerated, this option is a kind gesture from us to help international buyers but we are absorbing the shipping and they are more time to package at the end, some boxes take nearly 1 hour to ship once ready. We have nearly cancelled this option many times and largely its due to extra admin, emails, issues and the money we loose so please accept them as a request not guarantee.