Order packing Time 1-4 business days, this may be longer with stat days or during sale periods by upto 1 business day.
Taxes: It is customers responsibility to know their countries import fees and duties, these are between your customs and you and seperate to us.
Knowing our turn around times is your responsibility and by placing an order you are accepting this turn around time.
Once your order is shipped you must first contact the courier provider to track your parcel & attempt to resolve delivery issues direct. If you don't have a satisfactory resolution, then please contact us directly.
Due to the fragility of the items, I package shipping is a delicate process. These are items from nature not man made so dislodgement and breaks do happen. We wrap with care, and all leave us with strict packaging checks, what happens after this is out of our control.
If once this time frame is up, you don't have tracking please feel free to contact me.
We do not include invoices in gift purchases and your details and purchase details remain private.
If accepted refunds take 1-3 business days to process, you will get an email once issued on our end, allow upto 5 days to show in bank.
Please know you can not return for a refund based on changing your mind, returns of goods are to be done at your expense and if fair I will refund that cost back to you.
Please read disclaimer on buying a natural object before requesting a refund. We do not refund for natural crystal characteristics or natures 'imperfections' these are natural objects and even polished pieces need to work with natural characteristics.
If you are shipping an item back to us it must be packaged in same packaging/protection as you received or equal quality, smashed items due to insufficient protection can not be refunded. A decision to refund for return shipping costs is made on case by case basis.
We do not offer refunds or exchanges for sale, clearance or seconds items. This includes if you purchased items in live sales at a discounted rate or on clearance.
Refunds are issued for incorrect items or on discretion, if possible, we will send replacement if order is incorrect, but we reserve the right to give refunds where applicable.
All refunds are made through the type of payment method in which you made the original purchase.
If you would like to exchange a gift then normal returns policy as above applies and must go via the original purchaser. In compliance with privacy laws we do not disclose invoices or information for gift purchases without customer (our customer not their gift recipient) permission.
They are for one calendar month
It is your responsibility to ensure
instructions are given to us in order notes. With over 500 orders monthly
without notes unless their is
instructions your order leaves as
Kindness is mandatory, human error
can occur and we do our best
to make these work.
In order notes write
"start open box"
pay usual shipping cost
Second & Subsequent Orders
In order notes write add to open box
Use personal code to remove shipping cost (issued by us)
Write close box in order notes
We send you an invoice for shipping cost minus first amount paid on order one
Pay invoice & we ship :)